Quality Assurance Specialist

1 week ago


Australia Bluecurrent group Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our enthusiastic and supportive metering operations team at Bluecurrent Group.

In this role, you will be responsible for ensuring the quality of our field technicians, adhering to relevant safety, quality, and contractual standards.

Key Responsibilities
  • Process and close work orders in line with relevant Retailer, Market, and Service Level Agreements (SLAs)/Key Performance Indicators (KPIs)
  • Manage queries from Field Service Providers (FSPs) and Retailers regarding service requests
  • Identify and recommend opportunities for process improvement
  • Maintain data integrity of systems, resolve and correct discrepancies as required
  • Perform routine data analysis and reporting to identify Health, Safety, and Welfare (HSW) or Quality Assurance (QA) related issues
  • Involvement in ad hoc projects as required
  • Work closely with QA Coordinators to support team training and development
Requirements
  • Strong problem-solving skills and the ability to think outside the box
  • Knowledge of the Australian regulatory requirements
  • Able to support the implementation of process improvement projects
  • Excellent interpersonal skills with both internal and external parties and be able to build constructive and effective relationships
  • Communicate with clarity and effectively across all levels
  • Strong collaborative working and influencing skills
About Us

Bluecurrent Group is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. We partner with leading energy retailers and distributors in these regions.

We are a dynamic and supportive team that values diversity, inclusivity, and collaboration. Our team is made up of people with diverse skills, values, backgrounds, and experiences.

Our Values
  • Collaborate – we work best when we work together
  • Innovate – we solve challenges in new ways
  • Deliver – we do what we say we will do
What We Offer
  • Opportunities for career progression
  • A fun and collaborative environment
  • Potential for flexible work hours
  • Health and wellbeing support
  • Subsidised life and income protection insurance
  • Study support


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