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Leadership Opportunity: Team Development and Excellence
2 weeks ago
Team Leader Customer Service
Job Description:The Team Leader plays a key role in managing workflow, motivating team members, delegating tasks, training, and resolving problems. The role also supports the Customer Service Manager with process improvements, recruitment, coaching, and team engagement.
Key Responsibilities:- Provide daily guidance on handling customer service queries and manage team schedules, leave planning, and resource coverage.
- Lead regular team meetings and facilitate collaboration across teams.
- Oversee task allocation, rosters, training, and performance metrics.
- Handle escalated queries and support service delivery excellence.
- Coach and support team members through regular feedback and performance reviews.
- Onboard and train new hires to ensure smooth integration into the team.
- Identify development opportunities and celebrate team and individual successes.
- Foster a positive team culture through open communication and leading by example.
- Coordinate recruitment efforts with hiring partners and internal stakeholders.
- Identify and implement improvements to drive service efficiency and quality.
- Evaluate team workflows and align with business goals and standards.
- A demonstrated ability to lead and develop teams and build trust with team members.
- Experience managing direct reports, leading project teams, or mentoring junior team members.
- A track record in identifying inefficiencies in customer care workflows and streamlining operations.
- Customer-focused mindset with a high-level understanding of delivering exceptional service across multiple channels.
- Excellent organizational and time management skills.
This is a fantastic permanent leadership opportunity working with a collaborative team, offering fantastic benefits and long-term growth.
