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Retail Customer Service Representative

2 months ago

South Hedland, Western Australia Australia Post Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our retail team as a Retail Customer Service Officer. As a key member of our team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities
  • Provide exceptional customer service and sales support to customers
  • Process transactions accurately and efficiently, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associated costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance
About You

We are looking for a friendly, enthusiastic, and reliable individual who is passionate about delivering exceptional customer service. You will have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer
  • We invest in your growth and development through our values of trust, inclusivity, empowerment, and safety
  • We are committed to creating a culture where everyone feels valued and can bring their authentic self to work
  • We offer a range of benefits, including Post Perks and more