Leader of Animal Welfare Services

2 weeks ago

Haymarket, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

For over 60 years, we have been a leading charity dedicated to providing expert care for surrendered, neglected, and abandoned companion animals.

The Opportunity Are you a strategic leader passionate about improving the lives of animals? We are seeking a dynamic operations professional to lead our animal welfare services.

This is a rare opportunity to make a lasting impact on animal welfare.

About the Role As operations leader, you will provide strategic and operational leadership across all animal welfare services, ensuring excellence in service delivery, compliance with legislation, and continuous improvement.

You'll work closely with internal teams, external partners, and regulatory bodies to deliver safe, effective, and compassionate care for every animal in our guardianship .

This role is pivotal in driving operational performance, embedding best practices, and developing policies and procedures that align with our mission.

Key Responsibilities
Lead and oversee Shelter, Foster & Rehoming, and Vet Clinic operations to achieve organisational goals.
Develop and implement operational strategies, policies, and SOPs to ensure compliance, consistency, and service excellence.
Foster a culture of collaboration, professionalism, and continuous improvement across teams.
Manage risks, WHS compliance, and ensure the health, safety, and wellbeing of staff and volunteers.
Build strong relationships with councils, veterinary partners, community groups, and key stakeholders.
Monitor and report on key operational KPIs to inform strategic decisions.
Mentor, coach, and develop staff to build capability and engagement.

Why You'll Love It Here Shape the Future: Work alongside a collaborative executive team and influence strategy, culture, and the direction of animal welfare services.


Grow Professionally:
Access funded professional development opportunities and continuous learning to expand your skills and leadership capability.

Be Rewarded :
Enjoy competitive pay, employee benefits, retail discounts, and access to our Employee Assistance Program.

Feel Valued :
Join a workplace that recognises and celebrates meaningful work and fosters a culture of respect, compassion, and collaboration.

Make a Real Impact :

Every decision you make will contribute to better outcomes for animals, staff, and the community — every single day.

About You You are a proven operations leader with:
At least 10+ years of experience in a similar role
Tertiary qualifications or equivalent experience gained from managing animal welfare operations
Proven experience in animal welfare and shelter operations, including intake, assessment, adoption, and foster programs
Strong leadership skills with a track record of managing large, diverse teams and driving change
Strategic thinking, risk management, and strong decision-making capability
Experience in project management, budgeting, and operational planning
Excellent communication and stakeholder engagement skills
Commercial acumen and a genuine commitment to ethical animal welfare practices

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