Customer Service Specialist
1 week ago
The Customer Support Specialist will provide professional assistance to clients, fostering a positive atmosphere and delivering exceptional service.
Key Responsibilities:
- Respond promptly to customer inquiries via phone and email, ensuring accurate and courteous interactions
- Collaborate with internal teams to resolve client concerns and improve overall service quality
- Analyze opportunities for process enhancements and work collaboratively to implement solutions
- Maintain thorough records of customer interactions and transactions in a timely and efficient manner
Requirements:
- Possess a strong passion for providing top-notch customer support and building meaningful relationships
- Previous experience in a customer-facing role is desirable but not essential, as comprehensive training will be provided
- Demonstrate excellent communication skills, both verbally and in writing
- Display strong attention to detail and accuracy in all aspects of the job
- Develop administrative and sales skills to enhance overall performance
- Show proficiency in using Google Suite applications
- Embody a 'can-do' attitude aligned with continuous improvement and excellence in customer experience
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