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Office Administrator

2 months ago

Toowong, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled and experienced Office Administrator to join our Corporate Services division at Auto & General. As the successful candidate, you will play a crucial role in supporting the smooth operations of our Toowong office, ensuring that all internal and external stakeholders receive exceptional service.

Key Responsibilities
  • Manage the daily opening and closing of the Toowong Office, ensuring all areas are maintained to a high standard.
  • Handle internal and external calls with professionalism and provide exceptional customer service.
  • Greet clients, staff, and visitors with a welcoming and professional demeanor, creating a positive first impression.
  • Oversee general administration tasks, including courier, mail, and deliveries management, expense processing, and invoice reconciliation.
  • Maintain office supplies and manage inventory for the site, ensuring that all necessary materials are available.
  • Coordinate meeting room bookings, setup, and AV requirements, ensuring seamless execution.
  • Arrange catering for various meetings and events, providing a high-quality experience for attendees.
  • Provide general admin support to EAs, PAs, and other administrative functions, ensuring that all tasks are completed efficiently.
  • Assist with onboarding new staff, including security access and site orientation, ensuring a smooth transition.
  • Manage the Gallagher site security system, ensuring accurate staff information and security access.
  • Oversee the Visitor Management Tool and create reports as needed, providing valuable insights.
  • Draft email communications, design posters, and maintain spreadsheets, showcasing your creative and technical skills.
  • Manage My Service tickets for the site, ensuring that all issues are resolved promptly.
  • Support P&C in conducting site hazard inspections, identifying potential risks and implementing solutions.
  • Collaborate with leaders to enhance the site, people, and business culture, driving continuous improvement.
  • Manage supplier accounts and handle spending responsibly, ensuring that all financial transactions are accurate and compliant.
  • Engage with stakeholders at all levels, both internal and external, building strong relationships and fostering a positive work environment.
  • Maintain and update process and procedure documents, including the reception manual, ensuring that all information is up-to-date and accurate.
  • Provide training and support to new team members, ensuring that they have the necessary skills and knowledge to succeed.
  • Assist the Head of Site and Employee Experience teams with various ad hoc tasks and site events, providing additional support as needed.
Requirements
  • 5+ years' experience in a Reception or administration role, with a proven track record of delivering exceptional results.
  • Excellent communication skills, both written and verbal, with the ability to build strong relationships with stakeholders.
  • Strong time management and task prioritization skills, with the ability to manage multiple requests simultaneously.
  • Sound analytical and problem-solving abilities, with the ability to identify and implement solutions.
  • Ability to manage multiple requests simultaneously and prioritize issues effectively, ensuring that all tasks are completed efficiently.
  • Strong customer service focus, with a commitment to delivering exceptional service to all stakeholders.
  • Proficient in Microsoft Office and Google apps, with the ability to learn new systems and technologies quickly.
About Us

At Auto & General, we offer a wide range of insurance products designed to safeguard our customers, including Car, Motorcycle, Home, Contents, and Pet insurance, as well as Roadside Assistance. Our culture of 'high performance with high integrity' guides us in creating exceptional customer experiences and achieving our goal of becoming Australia's best insurer.

What We Offer
  • Location: Our Toowong office is ideally located just 4 km from the city, with stunning views of the mountains and Brisbane River.
  • Extra Leave: Enjoy a paid 'ME' day and one paid volunteer leave day annually, with the option to purchase up to two additional weeks of leave per year.
  • Workplace Giving: We offer workplace giving and will dollar match your donations to registered charities.
  • Development Opportunities: Access a wide range of online courses and internal development programs.
  • Employee Discounts: Receive discounts on Budget Direct insurance products.
  • Reward and Recognition: We celebrate high performance with employee recognition, rewards, and incentive schemes.
  • Onsite Facilities: Benefit from excellent end-of-trip facilities and private spaces for nursing mothers.
  • Get Social: Join in on our vibrant social and community activities, including annual celebrations and family fun days.