Air Conditioning Technical Specialist

3 days ago

Melbourne, Victoria, Australia beBeeHVAC Full time $95,000 - $110,000
Technical Support Professional

This role provides expert technical assistance, troubleshooting, and training to local installers and service technicians for commercial air conditioning products. The successful candidate will be responsible for delivering remote technical guidance and support to service partners, installers, and internal teams.

Key Responsibilities:
  • Technical Support & Troubleshooting
    • Respond to technical inquiries from installers, service partners, and internal aftersales teams via phone, email, or on-site visits
    • Diagnose and resolve product issues occurring in the field; document and report cases
    • Assist with escalating complex issues to the Aftersales Manager or factory engineering team when needed
  • Training & Technical Guidance
    • Deliver technical training to installers and service technicians on product installation, usage, and fault diagnosis
    • Support internal customer service and aftersales staff with technical knowledge to help them address common customer concerns
  • Documentation & Feedback
    • Maintain accurate records of technical support cases and reports
    • Regularly consolidate and report recurring field issues to the factory technical team to support product improvement initiatives
Required Skills and Qualifications:
  • Background in the HVAC industry, with knowledge of VRF/VRV systems and commercial AC installation
  • Hands-on experience in field diagnostics, repair, or aftersales technical support preferred
  • Possession of relevant licenses preferred, including ARCtick license, White Card, and D License
  • Strong analytical and troubleshooting skills, with a logical and proactive approach
  • Clear communication skills, with the ability to explain technical concepts to non-technical stakeholders
  • Proficiency in common office tools (Excel, Outlook); experience with CRM or service ticket systems is a plus
  • Fluent in English (written and verbal)
  • Good time management and a customer-first mindset
  • Willingness to occasionally travel to installation or service sites

  • Air Conditioning

    13 hours ago

    Melbourne, Victoria, Australia Cowan Air Services Full time $55,200 per year

    About the role Cowan Air has a position available for a commercial air conditioning Service Technician to join our team to work in either the Western or South-eastern suburbs of Melbourne. A great working environment and a generous remuneration package will be offered to the successful applicant. We are offering experienced Technicians $ $55.00 p/hour PLUS -...

  • air conditioning technician/installer

    10 hours ago

    Melbourne, Victoria, Australia Naron Air Conditioning Pty Ltd Full time $60,000 - $80,000 per year

    About The Company.We are a well-established growing Air conditioning company with a solid reputation and friendly team.Position.This role will involve domestic and commercial air conditioning installation, service and maintenance works with in the Melbourne and surrounding suburbs.Installing a mix of ducted, VRF, multi-head, and split systems.SKILLS &...

  • Residential Duct Air Conditioning Installer

    12 hours ago

    Melbourne, Victoria, Australia Diverse Plumbing & Air Conditioning Full time $60,000 - $80,000 per year

    We're Hiring – Residential Duct Air Conditioning InstallerWe are looking for an experienced Residential Duct Air Conditioning Installer to join our growing team.Requirements:Proven experience in installing ducted air conditioning systems in residential homesStrong knowledge of ductwork layout and installationAbility to work independently and as part of a...

  • Air Conditioning Refrigeration Service Technician – Melbourne, VIC

    10 hours ago

    Melbourne, Victoria, Australia Service Air Conditioning Melbourne Full time $90,000 - $120,000 per year

    About Us Since 2015, Service Air Conditioning Melbourne Pty Ltd (SACM) has set the standard for air conditioning and mechanical services in Melbourne's commercial and industrial sectors. With a focus on innovation, integrity, and sustainability, we provide expert climate control solutions that enhance comfort and efficiency. At SACM, we believe our team is...

  • Subcontracting Air Conditioning Installer- Melbourne South East

    13 hours ago

    Melbourne, Victoria, Australia Cranbourne Air Conditioning Full time $60,000 - $80,000 per year

    Join a Trusted, Expanding Family BusinessWe are a well-established, family-owned air conditioning company based in Melbourne's south-east. Due to strong growth, we are seeking a highly skilled, reliable, and professional sub-contractor to join our team.About the RoleYou will be responsible for the installation of quality brand split systems, multi-head split...

  • Air Conditioning Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeAirconditioning Full time $65,000 - $115,000

    Job Title: Air Conditioning SpecialistWe are seeking a skilled Air Conditioning Specialist to join our team. As an air conditioning specialist, you will be responsible for installing, servicing, and repairing various types of air conditioning systems.Responsibilities:Inspect and test equipment to identify any issues or malfunctions.Perform routine...

  • Heat and Air Conditioning Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeAirConditioningTechnician Full time $70,000 - $110,000

    Air conditioning and heating specialists install, maintain and repair temperature control systems in residential and commercial buildings. They assess client requirements, inspect and diagnose problems, and ensure efficient system operation.Key Responsibilities:Installing new air conditioning and heating systemsMaintaining existing systems to optimize...

  • Apprentice Air Conditioning

    12 hours ago

    Melbourne, Victoria, Australia Ellis Air Full time $40,000 - $80,000 per year

    Ellis Air is a well established air conditioning company, our capabilities include  design, installation, maintenance and breakdown services to a wide range of industries including pharmaceutical, manufacturing, laboratories, shopping centers, hotels, high rise offices and hospitals. Our Head office is located in Moorabbin.Ellis Air has a position...

  • Air Conditioning Systems Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeHVAC Full time $59,999 - $99,999

    HVAC Aftersales SpecialistMiddle-tier air conditioning businesses rely on skilled professionals like you to deliver exceptional service and support.This role entails providing technical assistance, troubleshooting, and training to local installers and service technicians for commercial air conditioning products.Key Responsibilities:Technical Support &...

  • Technical Support Specialist for Commercial Air Conditioning Products

    2 days ago

    Melbourne, Victoria, Australia beBeeHVAC Full time $95,000 - $110,000

    Job TitleHVAC Aftersales Technical Support SpecialistWe are seeking a highly skilled and experienced HVAC aftersales technical support specialist to join our team. As a key member of our commercial air conditioning service group, you will be responsible for providing technical guidance and support to local installers, service technicians, and internal...