Customer Service Representative

2 weeks ago


Robina, Queensland, Australia James Frizelle`s Automotive Group Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at James Frizelle's Automotive Group. As a Customer Service Representative, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Deliver Exceptional Customer Service: Provide top-notch customer service to our clients, ensuring a positive and memorable experience.
  • Build and Maintain Relationships: Foster strong relationships with customers, colleagues, and internal departments to ensure seamless communication and collaboration.
  • Communicate Effectively: Clearly communicate with customers, colleagues, and internal departments to provide updates, resolve issues, and meet customer needs.
  • Handle Customer Concerns: Proactively address and resolve customer concerns and complaints in a timely and professional manner.
  • Offer Solutions: Provide accurate estimates and solutions for customers requiring additional work or repairs.
  • Meet Customer Expectations: Consistently meet and exceed customer expectations, ensuring a high level of customer satisfaction.

Requirements:

  • Proven Experience: 1+ years of experience in a customer-facing role, preferably in the automotive industry.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and internal departments.
  • Customer-Focused: A customer-centric approach, with a passion for delivering exceptional customer service.
  • Team Player: Ability to work collaboratively as part of a team, with a positive and supportive attitude.
  • Adaptability: Willingness to adapt to changing situations and priorities, with a flexible and proactive approach.

What We Offer:

  • Competitive Salary: A competitive salary and bonus structure, with opportunities for growth and development.
  • Benefits Package: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for career advancement and professional growth, with a focus on developing and retaining top talent.


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