Leading Service Delivery Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeExcellence Full time $100,000 - $120,000

Job Overview

Servicing Excellence Lead

Originating a high-growth area within our company, this role offers the opportunity to work in a fast-paced environment where no two days are the same. As the Servicing Excellence Lead, you will be responsible for ensuring seamless post-implementation service delivery to clients.

You will design and manage scalable operational processes, both internally and through outsourced providers. This includes establishing client support channels, managing 3rd-party service providers, troubleshooting incidents, and overseeing operational performance.

The ideal candidate will have strong operations and documentation skills in tech-enabled environments, with experience working in fast-paced, ambiguous settings. They will also have a proactive, self-starting attitude, and be comfortable switching between strategic and hands-on work.

  • Operational Delivery: Ensure post-go-live support for clients exceeds expectations, managing client queries and service SLAs.
  • Process & Workflow Leadership: Design and manage scalable operational processes, both internally and through outsourced providers.
  • Client Engagement: Be the frontline for client relationships, especially with New Zealand customers, leading performance reviews and issue resolution.
  • Deployment Support: Step in during go-lives to manage workload spikes, test handovers, and onboarding.
  • Global Collaboration: Work closely with engineering teams, service partners, and third parties to ensure seamless cross-time-zone support.

We offer a range of benefits, including flexible leave arrangements, opportunities for growth and development, and a central CBD location with access to parking and public transport.

In this role, you will have the opportunity to work in an exciting industry where you can grow and explore your potential. If you think you have transferable skills and would be a great fit, we'd love to hear from you.

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