Grooming Salon Manager Position

2 weeks ago


Richmond, Australia Greencross Vets Full time

Job Summary

We are seeking a highly skilled and experienced Grooming Salon Manager to join our team at Greencross Vets. As a key member of our salon team, you will be responsible for delivering exceptional customer service, managing the salon's financial performance, and ensuring the highest standards of animal care and welfare.

Key Responsibilities

  • Customer Service
    • Deliver a high standard of customer service and service excellence
    • Make every effort to understand the features and benefits of products and services offered by Petbarn and be able to explain them clearly to customers
    • Ensure a prompt response to bookings/enquiries made by phone
    • Ensure customer complaints are dealt with in a professional, empathetic, helpful and expedient manner
  • Operational Management
    • Opening and closing of the salon
    • Rostering salon team members in consultation with the Store Manager
    • Manage and drive the financial performance of the salon in line with targets and objectives
    • Managing salon team members performance with assistance from the Store Manager as required.
  • Animal Care
    • Responsible for the safety and wellbeing of all pets within the salon
    • Comply with the Prevention of Cruelty to Animals Act and Code of Practice
    • Clean and disinfect animal enclosures and excretions

Requirements

  • At least 1 years' experience in grooming and clipping across all breeds of dogs in a salon environment
  • Strong customer service approach with excellent handling skills
  • Dog breed knowledge

What We Offer

  • Competitive salary and performance-based incentives
  • Comprehensive training and ongoing professional development opportunities
  • Access to pet wellness resources and services with a company discount across Petbarn and Greencross Vets for your own furry friends


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