Grooming Salon Director

{"Health, Safety and Wellbeing": "As the Grooming Salon Manager at Greencross Vets, you will be responsible for implementing and maintaining a safe working environment for the salon team and customers. This includes actively implementing OH&S requirements, ensuring team members work in a safe manner, taking reasonable care for own health and safety, and reporting and escalating any hazards or potential hazards to the Store Manager. Additionally, you will be responsible for completing incident reports and ensuring all relevant policies and procedures are implemented successfully and adhered to.

" + "Key Responsibilities:

• Actively implement OH&S requirements
• Ensure salon team members are working in a safe manner and address any non-compliance
• Take reasonable care for own health and safety while at work and take reasonable care that acts or omissions do not adversely affect the health and safety of team, customers and/or their pets
• Report and escalate any hazards or potential hazards to the Store Manager
• Complete Incident reports

", "Customer Service": "As the Grooming Salon Manager at Greencross Vets, you will be responsible for delivering a high standard of customer service and service excellence. This includes making every effort to understand the features and benefits of products and services offered by Petbarn and being able to explain them clearly to customers. You will also be responsible for ensuring a prompt response to bookings/enquiries made by phone, ensuring customer complaints are dealt with in a professional, empathetic, helpful and expedient manner, and informing the Store Manager and Area Manager of more serious customer complaints and assisting in resolving. Additionally, you will be responsible for leading the salon team in delivering promotional activities and local marketing campaigns, actively encouraging rebooking and promotion of our services.

" + "Key Responsibilities:

• Deliver a high standard of customer service and service excellence
• Make every effort to understand the features and benefits of products and services offered by Petbarn and be able to explain them clearly to customers
• Ensure a prompt response to bookings/enquiries made by phone
• Ensure customer complaints are dealt with in a professional, empathetic, helpful and expedient manner
• Inform the Store Manager and Area Manager of more serious customer complaints and assist in resolving
• Lead the salon team in delivering promotional activities and local marketing campaigns
• Actively encourage rebooking and promotion of our services

", "Operational Management": "As the Grooming Salon Manager at Greencross Vets, you will be responsible for managing and driving the financial performance of the salon in line with targets and objectives. This includes taking bookings and managing the CHS Vet booking system, ensuring online booking settings are appropriate to the level and skill of the team rostered, quoting, invoicing and maintaining customer records, ordering of consumables, maintenance and care of equipment within the salon, and ensuring equipment is only used for its designed and intended purpose in line with SOP's. Additionally, you will be responsible for reviewing reports and results and implementing plans to address poor performance.

" + "Key Responsibilities:

• Manage and drive the financial performance of the salon in line with targets and objectives
• Take bookings and manage the CHS Vet booking system
• Ensure online booking settings are appropriate to the level and skill of the team rostered
• Quote, invoice and maintain customer records
• Order consumables
• Maintain and care for equipment within the salon
• Ensure equipment is only used for its designed and intended purpose in line with SOP's
• Review reports and results and implement plans to address poor performance

", "Training and Knowledge": "As the Grooming Salon Manager at Greencross Vets, you will be responsible for having a thorough knowledge of company products, prices and services, including those we sell on the retail floor. This includes completing all training assigned, including 'The Cage' assigned training within timeframes agreed with Store Manager, and providing training and coaching to salon team members. Additionally, you will be responsible for maintaining a high standard of housekeeping and implementing hygiene practices and cleaning procedures as per company policy.

" + "Key Responsibilities:

• Have a thorough knowledge of company products, prices and services, including those we sell on the retail floor
• Complete all training assigned, including 'The Cage' assigned training within timeframes agreed with Store Manager
• Provide training and coaching to salon team members
• Maintain a high standard of housekeeping
• Implement hygiene practices and cleaning procedures as per company policy

", "Grooming Services": "As the Grooming Salon Manager at Greencross Vets, you will be responsible for completing all grooming services on offer. This includes ensuring all grooms completed within the salon are of high quality and the correct techniques have been applied relative to the breed type and service type, completing consultations to understand the wants, needs and desires of the customer and discuss the right grooming solution for the dog including additional treatments, applying product and breed knowledge to achieve the best outcomes for the customer, modifying grooming techniques to accommodate breed type, age or medical conditions, organising and delegating grooming tasks appropriate to the grooming team, and managing time effectively to ensure all pets are groomed to the customer's specifications by the pickup time.

" + "Key Responsibilities:

• Complete all grooming services on offer
• Ensure all grooms completed within the salon are of high quality and the correct techniques have been applied relative to the breed type and service type
• Complete consultations to understand the wants, needs and desires of the customer and discuss the right grooming solution for the dog including additional treatments
• Apply product and breed knowledge to achieve the best outcomes for the customer
• Modify grooming techniques to accommodate breed type, age or medical conditions
• Organise and delegate grooming tasks appropriate to the grooming team
• Manage time effectively to ensure all pets are groomed to the customer's specifications by the pickup time

", "Animal Care": "As the Grooming Salon Manager at Greencross Vets, you will be responsible for the safety and wellbeing of all pets within the salon. This includes complying with the Prevention of Cruelty to Animals Act and Code of Practice, cleaning and disinfecting animal enclosures and excretions, monitoring the behaviour for animals in the salon and dealing with difficult/aggressive dogs, and communicating any concerns or potential health risks identified during the grooming process to the customer. Additionally, you will be responsible for ensuring all relevant policies and procedures are implemented successfully and adhered to.

" + "Key Responsibilities:

• Comply with the Prevention of Cruelty to Animals Act and Code of Practice
• Clean and disinfect animal enclosures and excretions
• Monitor the behaviour for animals in the salon and deal with difficult/aggressive dogs
• Communicate any concerns or potential health risks identified during the grooming process to the customer
• Ensure all relevant policies and procedures are implemented successfully and adhered to

", "General": "As the Grooming Salon Manager at Greencross Vets, you will be responsible for carrying out other duties as directed by the Store Manager, Area Manager or Support Office, ensuring all relevant policies and procedures are implemented successfully and adhered to, and actioning emails and daily communications. Additionally, you will be responsible for assisting with recruitment and trials, fostering a culture of teamwork, and ensuring all relevant policies and procedures are implemented successfully and adhered to.

" + "Key Responsibilities:

• Carry out other duties as directed by the Store Manager, Area Manager or Support Office
• Ensure all relevant policies and procedures are implemented successfully and adhered to
• Action emails and daily communications
• Assist with recruitment and trials
• Foster a culture of teamwork

", "Qualifications": "As the Grooming Salon Manager at Greencross Vets, you will require at least 1 year's experience in grooming and clipping across all breeds of dogs in a salon environment. Additionally, you will need a strong customer service approach with excellent handling skills, dog breed knowledge, and a confident and personable nature that will allow you to contribute to an already high growth business.

" + "Key Qualifications:

• At least 1 year's experience in grooming and clipping across all breeds of dogs in a salon environment
• Strong customer service approach with excellent handling skills
• Dog breed knowledge
• Confident and personable nature that will allow you to contribute to an already high growth business

"}

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