Elevated Leadership Position

1 week ago

Melbourne, Victoria, Australia beBeeManagement Full time $100,000 - $130,000
Operations Manager

The role of the Operations Manager involves leading and supporting Team Leaders in building high-performing teams through coaching, performance management, and regular operational engagement aligned with Triple Zero Victoria's values.

  • Workforce planning and performance are driven by the Operations Manager, who advises on staffing levels, participates in recruitment, and ensures alignment with IGEM standards and operational requirements.
  • A culture of accountability and continuous improvement is promoted by the Operations Manager, who models organisational values, recognises performance, and supports professional development.
  • Staff wellbeing and safety are overseen by the Operations Manager, including injury management, return-to-work processes, psychological safety, and proactive engagement on health and inclusion.
  • People and performance matters are managed by the Operations Manager, who acts as an escalation point for issues and works with People & Culture on disciplinary processes and resolutions.
  • Contribution to organisational leadership is made by the Operations Manager, including participation in incident management, fostering protective security culture, and promoting the organisation's vision internally and externally.
About This Role

The ideal candidate will possess a combination of relevant qualifications, leadership experience, operational expertise, and personal qualities essential for managing high-pressure emergency communication environments, including:

  • Tertiary qualification in Management or related field, with knowledge or certification in AIIMS (Australasian Interagency Incident Management System).
  • Proven operational management experience in contact or communications centres, including strong people leadership and capability-building skills.
  • Ability to perform effectively under pressure, demonstrating calm and decisive decision-making in unpredictable situations.
  • Excellent interpersonal and communication skills, able to influence diverse stakeholders and convey complex or sensitive information clearly.
  • Highly organised and skilled at managing competing priorities while identifying and mitigating operational risks to ensure mission-critical service delivery.
  • Commitment to professional integrity, including compliance with National Police Records Check requirements, with proficiency in relevant technical systems preferred (e.g., CAD, Genesys, Microsoft Office).

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