Retail Transformation Leader

3 weeks ago

Sydney, New South Wales, Australia Focal Systems Full time
Director of Retail Consulting Job Description

We are seeking an experienced Director of Retail Consulting to advise retailers adopting Focal and lead the change management process. The ideal candidate will have extensive experience in retail consulting, change management, and team leadership.

Job Summary

The Director of Retail Consulting will work with a portfolio of enterprise customers to maximize ROI and ensure continued alignment between key stakeholders of Focal and our customers. In addition, s/he will grow the Retail Consulting team in Australia.

Key Responsibilities:
  • Consult with customers in retail on how to best apply Focal to improve their operations
  • Lead the change management process with customers as they trial and adopt Focal
  • Maximize efficiency and productivity through process analysis and interdepartmental collaboration
  • Seek and act upon opportunities for expansion within customers
  • Lead a team of Customer Success Managers/Retail Consultants in Australia
  • Build relationships with and secure support from key stakeholders
  • Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated data
  • Be the voice of the customer to help guide the Focal product roadmap and prioritization
Requirements:
  • 8+ years professional experience in retail consulting or change management, ideally within grocers
  • Ability to forge relationships with VP and C level executives
  • Understanding of key success factors, trends, and strategies in the grocery industry
  • Proven ability to plan and manage the operational process for maximum efficiency and productivity
  • Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
  • Great understanding of account management and customer success OKRs, KPIs & ROI
What We Offer:
  • $120,000 - $180,000 per annum, depending on experience
  • Competitive stock options
  • Health insurance
  • Paid time off
  • Catered lunches
  • Quarterly team retreats
  • Education grants
  • Meaningful equity-grants in a fast-growing startup

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