Care Specialist

1 day ago

Mandurah, Western Australia beBeeCare Full time $60,000 - $84,000
Family Support Coordinator Role

Mareena Purslowe Funerals is a leader in the funeral industry, with operations across Australia, New Zealand, and Singapore.

  • Act as the first point of contact for clients, visitors, and telephone enquiries
  • Provide administrative support to the team (data entry, preparing letters, presentations)
  • Receive payments and issue accounts and associated correspondence
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Liaise with service providers, such as clergy, florists, and other suppliers

The role requires experience in a service-driven organisation, with competent keyboard/computing and telephone operating skills. People-oriented and effective communication skills are essential, as well as sensitivity to grieving people and their values.

Interpersonal skills to work in a close team environment are required, along with a willingness to undertake training and development programs. The ability to respond appropriately to client/family concerns is also vital.

Key Responsibilities:

The key responsibilities of this role include:

  • Client liaison and support
  • Administrative tasks and data entry
  • Financial management and accountancy
  • Product knowledge and maintenance
  • Funeral documentation and coordination
  • Supplier liaison and communication
Requirements:

To be successful in this role, you will need:

  • Experience in a service-driven organisation
  • Competent keyboard/computing and telephone operating skills
  • People-oriented and effective communication skills
  • Sensitivity to grieving people and their values
  • Interpersonal skills to work in a close team environment
  • Willingness to undertake training and development programs
  • Ability to respond appropriately to client/family concerns

This role offers new life skills, personal growth, and development opportunities, along with the chance to earn qualifications and progress your career in a personally rewarding industry.

Benefits:

The benefits of this role include:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities
  • Networking opportunities
  • Birthday and paid parental leave
  • Free access to Employee Assist Programs

We are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve.

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