Retail Operations Manager
1 month ago
About the Role:
The St Vincent de Paul Society is seeking a highly skilled Retail Area Manager to lead our retail network in the Upper North East region. As a key member of our team, you will be responsible for ensuring our stores achieve their sales performance targets and implementing strategies to increase revenue.
Key Responsibilities:
- Lead and grow a team of paid employees and volunteers
- Ensure exceptional customer service is provided to every customer
- Embed operational and visual merchandise standards
- Meet and exceed sales and KPI performance targets
- Champion the voice of the donor and uphold high standards in product sorting, pricing, and placement
- Build and support the volunteer workforce and engage with the local community
- Role-model a 'safety first' culture in stores
- Use the company's mission and values to support decision-making and act as a brand advocate
Requirements:
- Relevant tertiary qualification in business, management, and/or retail, with significant experience in managing large retail outlets
- Demonstrated ability in leading retail and supply chain operations
- Proven people management skills, including leading, motivating, coaching, and developing teams
- Financial acumen and experience in managing P&L
- High-level understanding of current issues facing the retail sector and not-for-profit industry
- NSW driver's licence and ability to travel across the region
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