Retail Operations Manager

1 week ago


Byron Bay, Australia Vinnies Australia Full time

About the Role:

The St Vincent de Paul Society is seeking a highly skilled Retail Area Manager to lead our retail network in the Upper North East region. As a key member of our team, you will be responsible for ensuring our stores achieve their sales performance targets and implementing strategies to increase revenue.

Key Responsibilities:

  • Lead and grow a team of paid employees and volunteers
  • Ensure exceptional customer service is provided to every customer
  • Embed operational and visual merchandise standards
  • Meet and exceed sales and KPI performance targets
  • Champion the voice of the donor and uphold high standards in product sorting, pricing, and placement
  • Build and support the volunteer workforce and engage with the local community
  • Role-model a 'safety first' culture in stores
  • Use the company's mission and values to support decision-making and act as a brand advocate

Requirements:

  • Relevant tertiary qualification in business, management, and/or retail, with significant experience in managing large retail outlets
  • Demonstrated ability in leading retail and supply chain operations
  • Proven people management skills, including leading, motivating, coaching, and developing teams
  • Financial acumen and experience in managing P&L
  • High-level understanding of current issues facing the retail sector and not-for-profit industry
  • NSW driver's licence and ability to travel across the region

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