Application Support Specialist
4 weeks ago
We Put the World on Vacation
At Travel + Leisure Co., our mission is to deliver exceptional customer experiences that create lifelong memories. Our membership travel and vacation exchange brands, including RCI, 7Across, and Travel + Leisure GO, are shaping the future of the travel industry by providing innovative solutions for travelers.
Key Responsibilities
- Provide top-notch level 1 application support for our software, ensuring seamless and memorable experiences for clients.
- Build close relationships with clients through excellent English communication skills, guiding them through any challenges they face.
- Maintain training documentation and deliver training to existing and new clients, ensuring they have the necessary skills to get the most out of our software.
- Troubleshoot issues, fulfill requests, and provide solutions to clients via email, JIRA ticketing system, video, or phone.
- Learn and adapt to our unique software system, identifying opportunities to improve client experiences and streamline processes.
- Collaborate with our small team, sharing insights and contributing to our collective success.
Requirements
- Excellent written and verbal English communication skills.
- Experience in a customer service environment, ideally providing application support.
- Intermediate level with MS Office applications, particularly Excel and Word.
- Ability to work remotely and independently, with excellent time management skills and a close attention to detail.
- Ability to learn new software quickly and apply knowledge to solve complex problems.
About Us
At Travel + Leisure Co., we're passionate about delivering exceptional customer experiences that create lifelong memories. Our team is dedicated to providing innovative solutions for travelers, and we're looking for a talented Application Support Specialist to join us. If you're passionate about customer service and have a knack for problem-solving, we'd love to hear from you.
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