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Member Engagement and Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCommunication Full time $60,000 - $80,000
Member Engagement and Communications Expert

As a highly skilled professional, you'll be responsible for keeping our members informed, inspired, and involved through effective communication strategies.


About the Role

In this critical position, you'll be at the heart of our member experience, crafting compelling content and orchestrating events that spark connection. You'll also help shape our brand, manage digital content, and support strategic projects that drive impact.


Key Responsibilities:
  • Develop and implement engaging newsletters, portal content, and member communications
  • Plan and deliver events, webinars, and forums that foster connection and community
  • Support onboarding, training, and educational programs to enhance member experience
  • Build and maintain strong stakeholder relationships to keep our membership engaged
  • Contribute to reports, publications, and digital content to showcase our work
  • Collaborate with creatives to bring innovative ideas to life

Required Skills and Qualifications

To succeed in this role, you'll need:


  • 5+ years of experience in customer service, account management, or member engagement
  • Exceptional writing, editing, and content creation skills
  • Event planning and multi-channel communications expertise
  • Tech-savviness with tools like Dynamics 365, Canva, PowerApps, SharePoint, and Office 365
  • A people-person vibe and ability to simplify complex information

Why Work with Us?

We're a purpose-driven organization with a passion for delivering fair, independent, and accessible dispute resolution services. Our culture is inclusive, flexible, and high-performing, and we're committed to helping our team members thrive.


Diversity and Inclusion

We celebrate diversity and welcome individuals from all backgrounds. Bring your unique perspective and skills to our dynamic team.


What We Offer

Join us in shaping the future of member engagement with creativity, passion, and purpose.