Global Workplace Investigations Manager

6 days ago


Melbourne, Victoria, Australia ServiceNow Full time

Servicenow aims to make the world work better for everyone by providing innovative solutions. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter ways to work.

About the Position

We are seeking an experienced individual with an employee relations or investigative background to join our Employee Relations Workplace Investigations team as a strategic partner to the Global Employment Law and Employee Relations teams.

The position will be responsible for conducting complex global workplace investigations, including allegations of harassment, discrimination, and retaliation under the guidance of the Global Employment Law team, while fostering key principles of Employee Relations.

This is a unique opportunity to play a pivotal role in partnering with our expanding legal and employee relations teams and tackling challenging legal and employee relations issues in an exciting, fast-paced environment.

Key Responsibilities
  • Conduct complex global workplace investigations from intake through completion, developing investigation strategies, conducting witness interviews, and analyzing electronic and written records.
  • Draft investigation reports, communicate efficiently with key leadership, propose remediation, and deliver investigative findings with grace and empathy.
  • Become a trusted partner to various teams, including the Global Employment Law team, Global People Team, Ethics & Compliance, and others.
  • Identify and lead learning & development initiatives to enhance investigative practices.
  • Use data to improve and scale investigative processes, case tracking, matter management, reporting, and forecasting.

This is a fantastic opportunity to work on challenging issues in a dynamic environment and contribute to the growth and success of our organization.



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