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Customer Service Representative

2 months ago

Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at Next Gen Health & Lifestyle Clubs. As the first point of contact for our members and visitors, you will play a vital role in ensuring a positive experience at every interaction.

Key Responsibilities

  • Provide exceptional customer service and support to members and visitors
  • Manage front desk operations, including handling inquiries, resolving issues, and maintaining a clean and organized workspace
  • Assist with membership sales, promotions, and events
  • Collaborate with the team to achieve sales and customer satisfaction targets
  • Stay up-to-date with club activities, promotions, and services to provide accurate information to members and visitors

Requirements

  • Minimum 2 years of experience in a customer-facing role, preferably in the health and fitness industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Proficiency in using software applications, including membership management systems
  • Ability to work autonomously and as part of a team
  • Flexibility to work a variety of shifts, including weekends and public holidays

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A free gym membership and access to club facilities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].