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Customer Service Excellence Representative

2 weeks ago

Adelaide, South Australia Fitness & Lifestyle Group Full time

Join Our Team:

We are seeking a highly skilled and customer-focused individual to join our team as a Member Support Consultant. In this exciting role, you will have the opportunity to inspire and motivate others to achieve their fitness goals.

As a key member of our club, you will be responsible for providing exceptional service to our members, enhancing their overall club experience and driving positive member retention. You will also be involved in proactive sales activities, including generating and converting high-quality sales leads through community outreach and referrals.

About the Benefits:

  • A competitive salary package, including a realistic OTE of $70,000-$75,000, plus superannuation.
  • A complimentary all-access Goodlife membership, allowing you to enjoy our state-of-the-art facilities and innovative group fitness classes.
  • Anniversary leave days and an additional free gym membership for friends and family, as part of our 'recognition for service awards' program.
  • Career opportunities within Fitness and Lifestyle Group, Asia Pacific's largest diversified fitness group, offering a range of career development possibilities.

About You:

  • You possess excellent communication skills, with the ability to build rapport with people from diverse backgrounds and cultures.
  • You have a natural drive to achieve individual targets and team goals, with a strong focus on delivering exceptional customer outcomes.
  • You are able to solve problems, think critically and make sound decisions in a fast-paced environment.
  • You hold current First Aid & CPR certificates and a valid Working with Children Check.