Customer Service Representative

6 days ago


Adelaide, South Australia Government of South Australia Full time

Job Overview:

The Customer Service Officer is a key role within the Government of South Australia's Contact Centre, accountable to Team Leaders and Managers for providing accurate, responsive, and timely client services. The successful candidate will undertake inbound and outbound contact and administrative processes, modelling behaviours aligned with the service values of the organisation.

Key Responsibilities:

  • Undertaking contact centre operations in line with organisational policies and procedures.
  • Providing excellent customer service through phone, email, or other communication channels.
  • Maintaining accurate records of client interactions and information.
  • Working collaboratively with team members to achieve departmental goals.

Requirements:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer literacy and proficiency in Microsoft Office applications.

Benefits:

  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.
  • The opportunity to make a real difference in the lives of South Australians.


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