
Online Education Coach
7 days ago
About our team
We are a group of passionate, self-starters who get excited when we're challenged to solve problems. Our vision is to be the world's most impactful enabler of online education.
We create, develop and enable immersive learning experiences in partnership with universities all around the world to help students learn at their very best.
We carefully select the right mix of passionate people who want to make an impact, deliver best practice and lead change in the education industry.
From your very first day we empower you to succeed.
When you work with us, you're empowered to impact.
If you want to join a vibrant, people-focused culture that's values-led then keep reading.
We are committed to supporting our students throughout their learning journey.
A critical element of our quality student experience is the provision of personalized student support services.
As part of our team, you will work with students to provide coaching support throughout their student lifecycle.
You will connect students with their goals and motivations, empowering them to identify what success means to them, set realistic goals, and take ownership of achieving them.
The team requires passionate, proactive, empathetic and resourceful members capable of facilitating a measurable difference in student retention.
Responsibilities:
- Contact students at critical points in their learning journey to offer practical and professional support to achieve their academic goals
- Utilise evidence-based interventions to promote student success
- Provide change management support for students at risk
- Facilitating one-on-one appointments and group webinars covering topics including overcoming procrastination, finding motivation, time management, and self-care
- Welcome and support new students as they transition to online study
- Assist with practical queries and liaise with the Student Advisor team for more complex queries
Requirements:
- An undergraduate degree in Psychology or similar
- Excellent interpersonal communication skills to facilitate the provision of advice and support for students
- Skills and experience in coaching or related area
- Ability to reflect on practice and formulate strategies and processes to effect change
- Comfortable to work within a phone-based support context
- Experience with Appreciative Advising, Positive Psychology, Brief Solution Focused, or Strengths-based Therapies
- Demonstrated ability to be flexible, resourceful and adaptive
- Ability to positively contribute to the development of an innovative, values-based team culture
Benefits:
- Career-life balance; where a hybrid, flexible approach to work is offered
- Powed by diversity; We value different perspectives and ideas
- Commitment to investing in your growth and b
- You're encouraged to be innovative & creative
- People-focused culture; Our culture is built around collaboration and teamwork
About working with us
We are looking forward to connecting in person again through our 40/60 blended working model (40% from home, 60% from our offices).
As per the current Government regulations, we require that all employees are fully vaccinated against COVID-19 or hold a valid medical exemption, and we will request proof of vaccination/medical exemption if you are successful in landing a position with us.
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