Pod Village Manager

2 days ago

BrightonLeSands, New South Wales, Australia beBeeCommunity Full time $18,550

Find a new challenge as a Community Manager in Brunswick Heads, overseeing the day-to-day operations of a Temporary Housing Pod Village.

Job Description

As a key member of our team, you will be responsible for managing resident occupancy in line with Occupation Agreements, acting on behalf of the NSW Reconstruction Authority. You will work closely with Homes NSW and other local housing providers to ensure the smooth operation of allocated pods, maintain strong resident relationships, and provide effective support in connecting occupants with relevant services.

  • Administer Occupancy Agreements in line with NSW Reconstruction Authority and Homes NSW policies.
  • Arrange viewings and sign-up processes for new occupants and conduct regular inspections of individual pods and arrange necessary maintenance.
  • Work in partnership with the Communities Team to refer occupants to appropriate support providers.
  • Manage allocated budgets and targets, including maximising income and minimising arrears or occupant debt.
  • Maintain accurate resident records in the CRM or other tenant management systems.
  • Manage and resolve occupant queries, concerns, and complaints in a timely and effective manner.
  • Ensure compliance with NSW Reconstruction Authority and Homes NSW requirements, particularly regarding maintenance standards and timeliness.
  • Monitor and support residents with higher or more complex needs, referring them to other relevant services as appropriate.
Required Skills and Qualifications

To succeed in this role, you will require:

  • A minimum of two years' relevant experience in housing, property, or community management.
  • Strong written and verbal communication skills.
  • Excellent organisational skills with a systematic, thorough, and disciplined approach.
  • Ability to navigate complex organisations, build relationships, and manage through influence.
  • Proven capacity to work effectively under pressure, managing multiple priorities and deadlines.
Benefits

We offer a range of benefits, including:

  • A rewarding career with a leading human services organisation.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Flexible work hours for work-life balance.
  • Affordable access to Fitness Passport— discounted gym memberships to support your best life.
Others

This is an entry-level position that offers opportunities for professional growth and development. We are committed to promoting the safety, wellbeing, and inclusion of children and young people.

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