Lead Service Operations Centre

7 days ago

Sydney, New South Wales, Australia beBeeleadership Full time $160,000 - $200,000

Job Opportunity: Service Operations Centre Lead

This role involves leading and managing the Service Experience Centre to deliver exceptional customer experiences across all touchpoints.

Key Responsibilities:
  • Customer Experience Strategy: Develop and implement strategies, processes, and technologies to enhance customer satisfaction, loyalty, and retention.
  • Leadership and Management: Lead and manage a team of professionals providing guidance, coaching, and development opportunities. Foster a culture of customer-centricity, innovation, and continuous improvement.
  • Process Optimisation: Design, implement, and optimise processes to ensure seamless customer experiences across all touchpoints.
  • Technology and Tools: Evaluate, recommend, and implement technologies and tools to enhance customer experience.
  • Customer Insight: Develop and maintain a deep understanding of customer needs, preferences, and behaviours.

Requirements:

  • Leadership Experience: Proven track record of leading teams internally and externally.
  • Analytical Skills: Excellent analytical skills with attention to detail.
  • Communication Skills: Excellent communication skills with ability to influence and build trust with senior leaders.

About Us:

We are committed to creating an accessible workplace where everybody feels safe to bring their authentic self to work.

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