Medical Devices Specialist

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

As a Technical Services Specialist, you will be responsible for ensuring the effective execution of all technical service-related functions for our products deployed across Australia and New Zealand.


Key Responsibilities:
  • Conduct and/or coordinate the repair, preventive maintenance of medical devices to ensure operational efficiency and compliance with standards.
  • Travel across Australia & New Zealand at short notice to provide on-site service support.
  • Promote and support Service Agreements to achieve individual revenue targets.
  • Ensure that service documentation is completed accurately and in a timely manner for all service activities.
  • Manage customer and distributor relationships to achieve Customer Satisfaction Targets.
  • Maintain correct spare part inventory levels and participate in quarterly stock review.
  • Actively seek product and business improvement suggestions from customers.

Requirements:
  • A Bachelor's degree in biomedical engineering, electronics, or a related technical discipline, or equivalent work experience.
  • Minimum 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.
  • Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life-saving equipment being highly desirable.
  • Strong leadership and people management skills, with the ability to inspire and develop a team.
  • Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.
  • Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.
  • Availability for on-call support and willingness to travel locally as needed.

Benefits:
  • This role offers the opportunity to work with a variety of medical devices and technologies.
  • The successful candidate will have the chance to develop their skills and experience in a dynamic and supportive team environment.
  • We offer a competitive salary and benefits package, including opportunities for career advancement.

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