Quality Assurance Lead

3 weeks ago


Melbourne, Victoria, Australia iSelect Ltd Full time
About iSelect

iSelect is a leading Australian company that helps individuals make informed decisions about their financial and insurance needs. With over 20 years of experience, we provide a one-stop destination for comparison and purchasing across various products.

Job Summary

We are seeking a highly skilled Quality Assurance Lead to join our team. As a key member of our compliance management framework, you will be responsible for maintaining compliance with regulatory requirements and industry standards. Your expertise will ensure that our business operations adhere to the highest standards of quality and integrity.

Key Responsibilities
  • Develop and implement compliance frameworks to ensure regulatory compliance
  • Review and update policies and procedures to ensure alignment with industry standards
  • Conduct training and awareness programs to educate stakeholders on compliance requirements
  • Manage the business QA framework, including reporting insights and conducting call calibrations and reviews
  • Analyse compliance trends and generate insights for reporting to stakeholders
Requirements
  • Strong understanding of compliance management frameworks, legislative requirements, and industry codes
  • Experience in training and facilitation of compliance requirements in a sales environment
  • Ability to build and maintain relationships with various stakeholders, including senior management and external partners
  • Excellent communication and interpersonal skills
What We Offer
  • Hybrid and flexible working arrangements
  • Professional development opportunities, including access to the LinkedIn Learning Library
  • Recharge days for relaxation and rejuvenation
  • Referral bonus and salary packaging options
  • Paid parental leave and return-to-work bonus
  • Income protection insurance and employee assistance program
  • Wellbeing centre and rewards platform
What's Next

We appreciate the time and effort you have taken to apply. We will be in touch regarding your application and look forward to discussing this opportunity further.



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