Retail Leadership Expert
2 weeks ago
Unlock Your Potential
At Optus, we're on the lookout for a charismatic Retail Leadership Expert to join our team and help us create lasting customer experiences.
You'll be the heartbeat of our Optus store, working closely with the Store Manager to orchestrate a symphony of excellence, amplifying customer delight and fuelling a performance surge in your team.
Your Key Responsibilities:
- Lead by Example: Coach, mentor, develop & inspire a team of fabulous individuals empowering them to shine like the stars they are
- Retail Expertise: Maestro behind our day-to-day operations, ensuring our store is always on point, welcoming, and bursting with positive energy
- Customer Champion: Resolve customer enquiries with patience and a sprinkle of magic, let them leave with a lasting smile
- Training and Development: Assist with onboarding new team members by providing them with the tools & knowledge they need to surprise & delight our customers
What We're Looking For:
- You are well versed in the retail environment & carry the best in innovative practices in your bag of tricks
- Customer service isn't just a job; it's an art form that you've mastered
- A problem-solving pro with an innate ability to make thoughtful & well-informed decisions
- Results-driven & charismatic individual who thrives in a collaborative environment by supporting their team to be the best version of themselves
Perks We Love:
- Competitive remuneration - $77, OTE (inc. Super) with unmatched sales commissions
- Discounts on Optus products & services ($80 monthly credit + 25% discount on all plans)
- Unlock additional benefits to over retailers Australia-wide including Iconic, Mimco, Sephora, Myer & Ticketek
- Access to professional development, training & mentoring opportunities offered through our exclusive OptusU Capability Institute
- Join our employee networks such as Express Yourself, Yarn & Elevate – Elevate is our employee network creating an inclusive community to empower & elevate women
- Connect with what matters – 1 additional paid 'Connected' day annually for health, well-being, celebrating important family celebrations
- Access to 14 weeks paid parental leave, paid volunteer leave & gender affirmation leave
- Flexible working arrangements – talk to us about how this role can be flexible for you
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