Systems Improvement Specialist

2 weeks ago

Canberra, ACT, Australia beBeeOperations Full time $90,000 - $110,000

**About the Role**

We are seeking a visionary leader to oversee operations across our three business streams. As an Operations Manager, you will be responsible for implementing operational strategies and policies to drive efficiency and productivity.

This role offers genuine influence in a growing organisation where your improvements directly impact refugee and migrant communities. You will have the opportunity to lead a team of 12 staff, ensuring our services remain compliant, efficient, and deeply human-centered.

Main Responsibilities:

  • Implementing operational strategies and policies across business functions to drive efficiency and productivity
  • Ensuring compliance with industry regulations and internal policies
  • Managing and coordinating the work of cross-functional teams to ensure the smooth delivery of services
  • Leading, mentoring, and supporting staff, fostering a positive culture of accountability, inclusion, and growth
  • Monitoring client services to ensure a high-quality, culturally responsive experience
  • Monitoring and reporting on KPIs to identify areas for improvement
  • Collaborating with the leadership team to identify and address operational challenges

About Us

We are a social enterprise dedicated to removing barriers for migrants and refugees across Australia. Our core pillars include NDIS Services, Social Programs, and community initiatives fostering independence and inclusion.

As an Operations Manager, you will join a passionate team with diverse lived experiences, committed to equity, inclusion, and cultural competence.

What We're Looking For

  • Experience in operations management, ideally in NDIS, social enterprise, or community services
  • Strong knowledge of industry regulations and quality frameworks
  • Demonstrated ability to lead teams and manage diverse stakeholders
  • A systems thinker who enjoys improving processes and applying digital tools
  • Strong problem-solving, organisational, and communication skills

Why Work With Us

  • We offer a competitive salary and a range of benefits, including meaningful work that makes an impact
  • Flexible working arrangements to promote work-life balance
  • Inclusive culture alongside passionate colleagues with diverse lived experiences
  • Opportunities for professional development and career advancement

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