Digital Operations Leader, IT Infrastructure

2 weeks ago


Sydney, New South Wales, Australia The University of Notre Dame Full time
About The Role

We are seeking an experienced Digital Operations Leader to join our Information Technology Office. This role is crucial in driving digital excellence and delivering high-quality IT services to support the university's mission and objectives.

The successful candidate will lead the digital customer experience across student-facing platforms, manage a team of business partners to maintain and improve enterprise platforms, and drive UX/UI improvements across customer platforms.

Key Responsibilities
  • Lead the development of digital strategies and transformation plans to drive business growth and improvement.
  • Manage a team of business partners to deliver high-quality IT services and improve customer satisfaction through best practices.
  • Collaborate with stakeholders to identify and prioritize IT projects and initiatives that align with business objectives.
  • Develop and implement strategies for outstanding customer service, resolving issues promptly and effectively.
  • Ensure regulatory compliance and identify and mitigate IT risks.
Qualifications and Experience

The ideal candidate will have 10+ years' experience delivering technology services in complex, high-availability technology environments that deliver critical digital services. They will also have hands-on experience with delivering digital platform improvements, industry qualification, or extensive relevant experience in either Experience Design, UX, Information Technology, or Business Administration.

A strong understanding of IT demand management and strategic planning is essential, as is demonstrated leadership and team management skills. Jira Service Management experience or ability to demonstrate experience with similar technology is also desirable.

About Us

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses.

We offer a generous training and development program, a friendly and collaborative working environment, and opportunities for professional growth in a fast-paced environment.

Salary and Benefits

The estimated annual salary for this role is around $180,000-$200,000, depending on qualifications and experience. In addition to a competitive salary, we offer a range of benefits, including generous training and development opportunities, a friendly and collaborative working environment, and opportunities for professional growth in a fast-paced environment.



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