Home Care Manager

3 weeks ago

Brisbane, Queensland, Australia Southern Cross Care Queensland Full time
About the Role

We are seeking a highly skilled and experienced Home Care Manager to join our team at Southern Cross Care Queensland. As a Home Care Manager, you will be responsible for overseeing the delivery of outstanding care across our region, ensuring everything runs smoothly for our clients.

You will lead and manage a team of support workers and office support staff, driving a culture of continuous improvement that has a strong customer service and solution focus. You will also participate in the out-of-hours 'on-call' on a rostered basis, recruit staff as required, and provide coaching, training, guidance, and mentoring to staff to deliver quality services.

Key responsibilities include ensuring compliance against relevant Aged Care Standards, ensuring all reporting and documentation requirements are met, and identifying opportunities and implementing strategies to increase Home Care Packages within the region.

As a Home Care Manager, you will be responsible for overseeing the delivery of outstanding care across our region, ensuring everything runs smoothly for our clients. You will lead and manage a team of support workers and office support staff, driving a culture of continuous improvement that has a strong customer service and solution focus.

We are looking for a highly skilled and experienced Home Care Manager who has a Bachelor degree or similar relevant tertiary qualification in Community Services, and experience in a similar role within Aged Care or the Health Services Sector. You will also have knowledge of Aged Care Standards and legislation, and the ability to lead and manage a team in a customer-focused service environment.

We offer a competitive salary package, the opportunity to join a supportive organisation with great staff culture, ongoing individualised training and mentoring programs, and a range of other benefits. If you are a motivated and experienced Home Care Manager who is passionate about delivering high-quality care, we would love to hear from you.

Key Responsibilities:

  • Lead and manage a team of support workers and office support staff
  • Drive a culture of continuous improvement that has a strong customer service and solution focus
  • Participate in the out-of-hours 'on-call' on a rostered basis
  • Recruit staff as required
  • Provide coaching, training, guidance, and mentoring to staff to deliver quality services
  • Ensure compliance against relevant Aged Care Standards
  • Ensure all reporting and documentation requirements are met
  • Identify opportunities and implement strategies to increase Home Care Packages within the region

What You Will Bring:

  • Bachelor degree or similar relevant tertiary qualification in Community Services
  • Experience in a similar role within Aged Care or the Health Services Sector
  • Knowledge of Aged Care Standards and legislation
  • Ability to lead and manage a team in a customer-focused service environment

About Southern Cross Care Queensland:

Southern Cross Care Queensland is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

We are committed to creating a culture where every person matters, and our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

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