Software Application Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeDevelopment Full time $100,000 - $140,000
Job Title: Software Application Support Specialist

The primary objective of this position is to provide comprehensive technical support for web applications and cloud infrastructure, ensuring seamless delivery of services to clients across Australia.

Key Responsibilities:

  • Resolve client requests in a timely manner based on agreed delivery dates.
  • Monitor client requests via email, ITSM tickets, and phone calls.
  • Conduct investigations into incidents to prevent repetition.
  • Support Service Delivery Managers to create monthly operational reports as required.
  • Escalate operational issues to Senior Staff or the Lead - Application Management Services.
  • Prepare for client meetings by reviewing current and backlog tickets.
  • Be involved in incident management and be available for on-call duties up to 2 weeks per month.
  • Maintain accurate and up-to-date technical documentation and processes for client platforms.
  • Assist in preparing new proposals or pitch decks for prospective clients.

Required Skills And Qualifications:

  • .NET Framework / .NET Core: Understanding of C# and the .NET ecosystem.
  • ASP.NET MVC / Web API: Experience building or maintaining web applications and APIs.
  • HTML, CSS, JavaScript: Basic front-end skills for CMS template customization.
  • SQL Server: Ability to write and understand queries, stored procedures, and database structures.
  • CMS Experience: Sitecore, Kentico, Sitefinity, Umbraco, etc.
  • Version Control: Experience with Git and tools like GitHub or Azure DevOps.
  • Service Management: ITIL knowledge or certification, DevOps.

What We Offer:

  • Career development opportunities.
  • Flexible work arrangements.
  • Comprehensive benefits package including wellness incentives, extended leave, parental leave, and family-friendly policies.

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