
Patient Care Specialist
3 days ago
We are seeking a dedicated professional to play a vital role in meeting or exceeding patients' expectations by assessing their needs, assigning priorities, and triaging information to the appropriate resources.
About the PositionThis is an exciting opportunity for someone who thrives in a fast-paced environment that values work-life balance and diverse perspectives.
Main Responsibilities- Act as the first point of contact with patients, carefully evaluating their purpose, assessing their needs, prioritizing handling, and triaging calls if indicated.
- Enroll new customers in Patient Services.
- Record activities in the patient database and follow up to secure services for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient needs are being met.
- Previous work experience in Specialty Pharmacy or Customer Service.
- Professional-level skills in computer use, including Microsoft Office, email, web-based applications, and keyboarding skills.
- Experience working with people in high-pressure and time-sensitive situations, solving problems, making decisions, using excellent judgment, and customer service skills.
- Strong ability to multi-task and strong time management skills.
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