Healthcare Patient Engagement Specialist

21 hours ago

Maitland, New South Wales, Australia beBeePatientEngagement Full time $70,000 - $95,000

At our organization, we strive to deliver exceptional patient experiences by connecting individuals with specialized care and support. As a key member of our team, you will play a vital role in fostering positive interactions between patients, healthcare professionals, and our dedicated staff.

About the Role:

The purpose of this position is to provide personalized assistance to patients, ensuring they receive tailored support throughout their treatment journey. This includes assessing patient needs, prioritizing tasks, and coordinating resources to optimize care outcomes.

Key Responsibilities:
  • Act as the primary point of contact for patients, evaluating their concerns, and providing empathetic guidance
  • Enroll new patients in our services, ensuring seamless onboarding and efficient communication
  • Maintain accurate records of patient interactions, activities, and follow-ups within our database
Requirements:
  • Previous experience in specialty pharmacy or customer service roles
  • Proficiency in computer applications, including Microsoft Office, email, and web-based platforms
  • Excellent communication and problem-solving skills, with the ability to work in high-pressure environments
  • Strong time management and multitasking abilities, with a focus on delivering results-oriented performance
Benefits:
  • Competitive compensation package, including medical, dental, and vision insurance
  • Opportunities for professional growth and development through training programs and mentorship
  • A supportive work environment that values diversity, inclusivity, and work-life balance
We Value Our Employees:

We recognize the importance of employee satisfaction and well-being, which is why we offer a range of benefits and recognition programs. These include quarterly awards for outstanding performance, opportunities for career advancement, and a comprehensive rewards structure that acknowledges individual achievements.

Please note that all applicants will undergo a thorough background check prior to hire. We are an equal opportunity employer, committed to creating a diverse and inclusive work environment where everyone feels valued and supported.

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