Excavator Service Specialist

2 days ago

Perth, Western Australia beBeeCustomer Full time $104,579 - $124,840
Job Description

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

Opportunity:

As a Product Support Advisor, you will be the first point of contact for our company, trusted to be the integral link for supporting globally renowned major accounts and valued customers within the region.

You will enjoy being personally connected to promoting Hitachi's service and parts components to deliver total customer satisfaction and ensuring a high degree of service and support is maintained.

Above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories.

  • Safety Commitment: Proactive awareness and total commitment to safety is number one priority – always exercising a high standard of precaution and duty of care to yourself and others around you.
  • Technical Knowledge: Trusted to provide holistic technical advice on hydraulics and mechanical components for Hitachi's excavator fleet.
  • Project Coordination: Committed to meeting deadlines through planning and execution of shutdowns, working collaboratively with the Service Department to meet and exceed customer expectations.
  • Trade Qualified: Minimum Certificate III in Mechanical Engineering or related heavy diesel qualifications or Certificate III in High Voltage Electrical Technology.
  • Leadership: Positively enabling partnership by actively chasing improvement opportunities and timely resolution of queries.
  • Personable and Professional Communication Skills: Communication and self-organization will be strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information.

Benefits:

  • Permanent Full Time Position with long term job security.
  • Competitive starting salary with opportunity to increase based on yearly performance and training completed.
  • 210hr annual leave and 10 days personal leave per annum.
  • Great workplace culture - empathetic and supportive supervisor who strive for good work/life balance.
  • Tailored training to suit career development – inclusive of both Hitachi product specific and high risk training.
  • Relocation assistance if required.
  • Opportunity to work on entirety of Hitachi range including new EH-3 series trucks and EX-7 series excavators.
  • Supportive management who value input in finding new and improved ways to achieve success.
  • Exclusive staff discount on range of goods and services.
  • OEM training and opportunities for upskilling with access to latest technologies.
  • Supportive mentors who value input in finding new and improved ways to achieving success.
  • Be part of leading OEM which genuinely values and ensures everyone is happy and safe at work.

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