Technical Customer Success Advocate
20 hours ago
The Technical Customer Success Manager will play a pivotal role in supporting clients by providing in-depth analysis and insights.
- Conduct quarterly review sessions with clients, dissecting monthly reports and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day periods.
They will deliver actionable recommendations to improve clients' security posture.
Key Responsibilities- Conduct quarterly client reviews, analyzing monthly SOC reports to extract and present trends and insights.
- Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture.
- Identify and recommend additional services to meet clients' evolving needs, coordinating with the sales team to align on scope and delivery requirements.
- Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries.
- Collaborate with Account Management to drive service uplift and operational efficiencies.
- A strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure.
- Proficiency in security tools, with the ability to interpret and translate technical data for clients.
- Experience in delivering client support, with a focus on analyzing and communicating complex information clearly and effectively.
- This is a mid-senior level customer success position.
- The salary package includes a competitive base salary and superannuation.
- Join a collaborative and growth-oriented culture with opportunities for career development.
- Work in a hybrid environment, with some office presence expected.
-
Customer Success Advocate
3 days ago
Melbourne, Victoria, Australia beBeeTechnicalLiaison Full time $90,000 - $125,000We are seeking an experienced Technical Liaison to join our Client Support Team. The ideal candidate will possess excellent communication skills, technical knowledge and a passion for delivering exceptional client experiences.About the RoleThe successful candidate will be responsible for guiding clients through their technical journey, identifying and...
-
Customer Success Advocate
4 days ago
Melbourne, Victoria, Australia beBeeSupport Full time $110,000 - $126,000Job TitleExpert Customer Support Services:Our ideal candidate will provide top-notch customer support services to clients in APAC, ensuring excellent service quality and meeting or exceeding internal Service Level Agreement targets.Required Skills and QualificationsCustomer Support Experience: Proven track record of delivering exceptional customer support...
-
Customer Success Advocate
2 days ago
Melbourne, Victoria, Australia beBeeRelationships Full time $85,075 - $103,895About the RoleThe Engagement Manager is a pivotal position that embodies the face of our organization to customers.This role requires exceptional relationship-building skills, organizational abilities, and empathy towards the challenges faced by schools.You will be responsible for cultivating strong customer relationships, ensuring customer happiness...
-
Customer Advocate
3 days ago
Melbourne, Victoria, Australia beBeeGrowth Full time $65,000 - $70,000Entry-Level Customer Advocate OpportunityThis is an exciting chance to become a valued member of our customer service team, contributing to the growth and success of our business.About the Role:Deliver effective brand awareness strategies to attract new customers across the country.Build strong relationships and maintain a successful customer...
-
Technical Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Triskele Labs Full timeThe Technical Customer Success Manager (TCSM) will play a pivotal role in supporting SOC clients by providing in-depth analysis and insights. They will work across the team, conducting quarterly review sessions with clients, dissecting monthly reports, and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day...
-
Customer Success Manager
1 hour ago
Melbourne, Victoria, Australia griddable Full timeCustomer Success Manager - Public Sector For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. Our Public Sector customers on Signature Success are able to unlock our deepest level of partnership, engage with our most skilled...
-
Customer Success Manager
4 hours ago
Melbourne, Victoria, Australia griddable Full timeCustomer Success Manager - Public SectorFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. Our Public Sector customers on Signature Success are able to unlock our deepest level of partnership, engage with our most skilled...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia Netskope Full timeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the market-leading...
-
Technical Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Triskele Labs Full timeThe Technical Customer Success Manager (TCSM) will play a pivotal role in supporting SOC clients by providing in-depth analysis and insights. They will work across the team, conducting quarterly review sessions with clients, dissecting monthly reports, and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia Docebo Full timeArtificial Intelligence. Actual Impact.At Docebo, AI isn't just a buzzword — it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).We're...
