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Program Manager
3 weeks ago
We are seeking a highly organized and proactive individual to join our team as an Operations Coordinator - Outreach. This role will be responsible for the efficient day-to-day operation of the program, including coordinating scheduling, tracking and reporting, as well as staff support.
Main Responsibilities:- Coordinate annual staff scheduling and daily itineraries for the Outreach Program, ensuring efficient use of resources and alignment with business rules and staff expertise.
- Develop and maintain systems to support program delivery, track visitation and audience data, and contribute to internal and external reporting.
- Contribute to the development of new programs and delivering training for outreach learning facilitators, including safe operating procedures.
- Monitor daily operations, using sound judgment to identify and escalate issues to enhance efficiency.
- Communicate effectively with internal stakeholders on operational matters and liaise with external clients, providing clear information and advocating preferred outcomes.
- Adapt quickly to changes in staff availability, resources, or client needs, providing practical and cost-effective solutions.
- Manage the Outreach Program's bookings database (BOS), and handle client communications professionally by phone and in writing.
- On some occasions, deliver educational programs, activities, or presentations to school groups and public audiences.
- Strong organisational skills with a proven ability to meet deadlines and achieve objectives efficiently.
- Experience in business planning, operational support, and data tracking, analysis, and reporting.
- Proficiency in ticketing and financial systems, as well as CRM applications and related procedures.
- A proactive, accountable approach to work, with the ability to collaborate effectively both independently and within a team.
- Well-developed administrative, communication, and presentation skills.
- Experience in delivering engaging programs to diverse audiences across a range of settings.
- Knowledge of humanities, science, or heritage sectors, and an understanding of museum environments.
