Omnichannel Service Lead

2 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $90,000 - $120,000

Job Overview

We are seeking a Customer Experience Specialist to join our team. This role will be responsible for delivering exceptional customer experiences across various categories.

The ideal candidate will have exposure in a CX, service or operations role and possess a passion for leading and developing teams to realise their potential.

Key Responsibilities:

  • Develop category specific omnichannel customer service standards and services that drive increase in spend and customer retention and acquisition.
  • Develop and maintain Omnichannel Customer Journey maps for specific categories.
  • Develop zoning principals for specific categories across all store formats and work collaboratively with store scheduling to ensure effective implementation.
  • Analyse voice of customer metrics from Customer Insights.
  • Identify key opportunities to enhance our service/s in key trade periods to support sales budgets.
  • Maintain awareness of industry trends both locally and internationally.
  • Work collaboratively with category specific Training Specialists to develop coaching materials, content and training resources.
  • Support a Test and Learn approach to new initiatives.

Requirements:

  • Exposure in a CX, service or operations role.
  • Passion for leading and developing teams.
  • Interest in retail service innovation.
  • Ability to create programs of work and project management that evolve consistently and allow for continuous learning.

What We Offer

  • A competitive remuneration package including performance incentives.
  • Generous employee discounts across brands.
  • An additional day of leave for your birthday.
  • Highly flexible hybrid working arrangements that enable balance between life and your career.
  • Opportunities to support community partnerships across our Corporate Social Responsibility program.
  • Ongoing training and development to pursue individual ambitions.

About Us

Our vision is to inspire customers with experiences and services like no other.

  • Omnichannel & Digital Manager

    2 days ago

    Melbourne, Victoria, Australia Ipsen Full time

    **Title**:Omnichannel & Digital Manager**Company**:Ipsen Pty LtdIpsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.We aim to make a sustainable difference by significantly improving patients' health and quality of life and providing them with effective therapeutic solutions for unmet...

  • Omnichannel Retail Transformation Leader

    3 days ago

    Melbourne, Victoria, Australia beBeeTechnology Full time $200,000 - $240,000

    Unlock the Future of Retail TechnologyThis pivotal leadership role drives the vision and execution of eCommerce technology strategy, delivering cutting-edge digital retail platforms that shape the future of omnichannel retail in Australia.The successful candidate will be a seasoned leader with strategic foresight and delivery excellence, leveraging...

  • Omnichannel Lead, Fulfilment Programs

    3 days ago

    Melbourne, Victoria, Australia Lululemon Full time

    Who we arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on...

  • Omnichannel / Stock Coordinator / VM

    6 days ago

    Melbourne, Victoria, Australia Frontline Retail Melbourne Full time $60,000 - $80,000 per year

    Join a globally renowned luxury brand in their Richmond boutique, where excellence, style, and service define everything they do. We're seeking a detail-driven Omnichannel Stock Coordinator to ensure our clients receive a seamless, premium experience across all channels.About the BusinessThey are a leading name in luxury retail, known for exceptional...

  • Omnichannel Campaign Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $180,000

    Job Profile:This role will oversee the delivery of omnichannel campaigns, ensuring timely and high-quality execution across digital and physical formats.Responsibilities:Lead a team to drive campaign success, focusing on operational efficiency and process optimizationCollaborate with stakeholders to define commercial objectives and deliver impactful...

  • Omnichannel Campaign Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeDelivery Full time $100,000 - $180,000

    We're seeking a skilled professional to lead our omnichannel retail media campaigns. As a Delivery and Operations Manager, you'll be responsible for ensuring timely delivery of high-quality campaigns across digital and physical formats.About the RoleReporting to the Head of Retail Media, you'll work cross-functionally to drive operational excellence,...

  • Omnichannel Shopper Marketing Specialist

    2 days ago

    Melbourne, Victoria, Australia Asahi Beverages Full time

    **Your Impact**:We are currently looking for a talented Omnichannel Shopper Marketing Specialist to come and join the CUB Shopper Marketing team. Your new role will be partnering with the Coles Liquor Group Retail Beer teams. As part of your new role as the Omnichannel Shopper Marketing Specialist you will be working across both digital and instore...

  • Omnichannel Retail Media Campaign Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeDelivery Full time $100,000 - $180,000

    Job Title: Delivery Operations ManagerWe seek a seasoned professional to drive the delivery of omnichannel retail media campaigns across digital and physical formats.This role demands strong leadership, communication, and project management skills.Main responsibilities:Lead cross-functional teams to drive operational excellence.Optimize processes and support...

  • Fashion Omnichannel Brand Marketing Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeMarketing Full time $130,000 - $220,000

    About this roleBuscojobs seeks a Brand Marketing Manager to lead the strategic development and end-to-end execution of our brand marketing initiatives.This is a hands-on strategic role that drives awareness, engagement, and growth through concept-driven campaigns, compelling storytelling, and fully integrated brand activations.You will take full ownership of...

  • Assistant Manager

    2 days ago

    Melbourne, Victoria, Australia Omnichannel Full time

    OpportunityFulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kinds of warehouses like CFS, CY, inland depot / warehouses, bonded warehouses, etc. whether owned, operated or both by...