Customer Service Ambassador

2 weeks ago


Camberwell, Victoria, Australia VMCH Full time
About the Role

The Concierge is responsible for providing exceptional customer service to residents, ensuring their day-to-day needs are met. This includes coordinating maintenance requests, attending to lifestyle and hospitality requests, arranging transportation, and assisting with medical and pharmacy requirements.

Key Responsibilities
  • Ensure common areas are presented in a neat and tidy manner, reporting any requirements for repairs, maintenance and/or special cleaning.
  • Assist at in-house events and functions.
  • Perform various administrative tasks.
Requirements
  • 1-2 years experience in a customer service, concierge or reception role, preferably in a hospitality setting.
  • A positive attitude, friendly personality and excellent communication skills.
What We Offer
  • A rewarding and supportive work environment, with opportunities for professional development and career progression.
  • A competitive salary, with salary packaging benefits that can increase your take-home pay.
  • A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave.
  • Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
  • Discounted private health insurance and discounted school holiday care support.
About Us

VMCH is a for-purpose organisation that provides a range of services to support older people and their families. We are committed to providing a welcoming and inclusive environment, where our employees can grow and develop their careers.



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