Client Relationship Manager

15 hours ago

Melbourne, Victoria, Australia beBeeGrowth Full time $100,000 - $140,000

Unlock Your Growth Potential

As a Client Success Manager, you will play a vital role in driving growth and improving client retention for our global payment solutions.

Key Responsibilities:

  • Work closely with our travel sales team to develop strategies and execute tactics that increase client base growth, improve retention, and drive revenue through upselling.
  • Build and maintain strong relationships with key business clients to deliver exceptional service and ensure their success with our payment solutions.
  • Develop tailored strategies to maximize money moved and increase revenue for each business client through up-selling.
  • Provide regular business reviews to clients, offering analytics and additional reporting mechanisms to support their growth.
  • Collaborate with our business team to standardize methodologies for client onboarding.
  • Deliver expert guidance and education to merchants on their global payments strategy, becoming a trusted payment advisor.
  • Stay up-to-date with all services provided by the company and maintain professional relationships with clients at all times.

Requirements:

  • 5+ years of experience in relationship management, account management or similar roles.
  • Proven track record in inside sales, handling customer objections and leading customer relationships.
  • Excellent interpersonal, analytical, and planning skills are essential for this role.
  • Multiple language proficiency is a plus, as well as experience with tools like Smartsheets, Salesforce, Looker, and Zendesk.
  • Willingsness to travel 25% of the time.

What We Offer:

  • Competitive compensation package including Restricted Stock Units.
  • Employee Stock Purchase Plan (ESPP).
  • Global induction program: Flying Start.
  • Opportunity to work with talented professionals who value growth and learning.
  • Dynamic and global team environment.
  • Wellbeing programs to support mental health, wellness, and personal development.
  • Meaningful impact on our success – every team member makes a difference.
  • Competitive time off, including volunteer days and digital disconnect days.
  • Talent development programs for managers and aspiring leaders.

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