Debt Recovery and Tenancy Management Specialist

2 weeks ago

Canberra, ACT, Australia beBeeSpecialist Full time $72,000 - $84,000

About this role: As a Specialist, you will be responsible for tracking and monitoring ended tenancies, managing rent and non-rent arrears, and representing the organization at the ACT Civil and Administrative Tribunal.

Main Responsibilities:

  • Track and monitor ended tenancies in the ACT for Ainslie Village, Common Ground, and Conder.
  • Monitor and manage rent and non-rent arrears in the ACT for current clients, greater than 14 days.
  • Follow policies and procedures related to rent/debt recovery and issue associated breaches.
  • Collate documentation and evidence in a formal, professional bundle for ACAT.
  • Represent the organization at the ACT Civil and Administrative Tribunal.
  • Work collaboratively with internal functions to ensure client needs are addressed and other functions are updated with relevant information.
  • Maintain and update client records and file notes in the tenancy management system.
  • Undertake administration tasks related to ending a tenancy, finalizing a client's rental account, and further actions, including communications with former clients.
  • Undergo debt write-off process for all ACT tenancies and occupancies.
  • Adhere to document expectations and maintain practice and performance against National Community Housing Standards.

Key Requirements:

  • Understanding of issues affecting disadvantaged groups and those with complex housing needs.
  • Previous administration experience.
  • Experience managing a portfolio of tenancies or case load.
  • Exceptional customer service and ability to work as part of a diverse team.
  • Excellent written and verbal communication skills.
  • Sound knowledge of Microsoft Office programs and software operating systems.
  • Able to take initiative and improve processes and procedures to achieve positive outcomes for clients and stakeholders.
  • Experience dealing with complaints to achieve positive outcomes.

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