Administrative Support Professional
6 days ago
About the Opportunity:
Uniting Nambucca Heads seeks a highly skilled Administration Officer to provide comprehensive administrative support and manage reception duties. This vital role plays a key part in delivering our person-centred approach, serving as the welcoming face of Uniting.
This position requires you to proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.
Key Responsibilities:
- Respond to inquiries from internal and external stakeholders, including residents' families.
- Collaborate with the Service Manager to ensure rosters are up-to-date and accessible to all team members, while managing the day-to-day rostering system.
- Organise meetings, schedule training sessions, and take minutes as required.
- Manage the ordering of supplies and consumables.
- Securely scan, upload, and file resident and staff documents in the SharePoint system.
- Process invoices promptly and accurately in the system.
- Communicate effectively with clients from diverse backgrounds and with varied needs.
- Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
- Foster community connections and promote the services of Uniting.
- Ensure clear, timely, and effective communication, while maintaining the privacy and confidentiality of each client.
- Uphold the rights and privacy of clients, in line with Uniting's policies and relevant legislation.
Qualifications:
- Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
Skills & Experience:
The ideal candidate must have strong hands-on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and WorkSmart Dynamics. Additionally, the position requires placing online orders for laundry services and facility equipment/accessories.
- Experience in rostering is essential.
- Excellent communication and customer service skills.
- Strong problem-solving abilities, with the capacity to negotiate, mediate, and resolve conflicts effectively.
- Keen attention to detail and the ability to multitask efficiently.
- Exceptional organisational and time management skills.
- Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems.
Benefits:
- A salary of approximately $18,550 per annum, commensurate with experience, plus access to salary packaging benefits.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport – Live your best life.
- A supportive, inclusive and collaborative work environment.
- A commitment to offer opportunities to grow your career.
- Purchase of additional leave.
About Us:
When you're part of Uniting NSW.ACT, you're part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia's First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
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