Dynamic Administrator for a Thriving Community

1 week ago

Nambucca Heads, Australia Uniting Full time
About the Opportunity

At Uniting NSW.ACT, we're seeking an exceptional Administration Officer to provide comprehensive administrative support and manage reception duties in our Nambucca Heads community.

This role is vital to delivering our person-centred approach, serving as the welcoming face of Uniting. Beyond typical administrative duties, you will play a key role in supporting clients and their families throughout the moving-in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.

Key Responsibilities:

  • Respond to inquiries from internal and external stakeholders, including residents' families.
  • Collaborate with the Service Manager to ensure rosters are up-to-date and accessible to all team members, while managing the day-to-day rostering system.
  • Organise meetings, schedule training sessions, and take minutes as required.
  • Manage the ordering of supplies and consumables.
  • Securely scan, upload, and file resident and staff documents in the SharePoint system.
  • Process invoices promptly and accurately in the system.
  • Communicate effectively with clients from diverse backgrounds and with varied needs.
  • Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
  • Foster community connections and promote the services of Uniting.
  • Ensure clear, timely, and effective communication, while maintaining the privacy and confidentiality of each client.
  • Uphold the rights and privacy of clients, in line with Uniting's policies and relevant legislation.

Qualifications and Skills:

  • Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
  • Experience in rostering is essential.
  • Excellent communication and customer service skills.
  • Strong problem-solving abilities, with the capacity to negotiate, mediate, and resolve conflicts effectively.
  • Keen attention to detail and the ability to multitask efficiently.
  • Exceptional organisational and time management skills.
  • Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems.

Salary and Benefits:

The estimated salary range for this position is between $55,000 - $65,000 per annum, depending on experience and qualifications. We also offer a range of benefits, including:

  • Up to $18,550 non-fiction profit (NFP) salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Access to Fitness Passport – Live your best life.
  • A supportive, inclusive, and collaborative work environment.
  • Purchase of additional leave.

About Us:

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. Our purpose is to inspire people, enliven communities, and confront injustice.

We're committed to creating a culture that's safe, inclusive, and person-centred. We value compassionate, respectful, imaginative, and bold leadership and employees who share these values.

What We Offer:

Join us in shaping the future of human services and creating positive change in our communities. Apply now to become a part of our dynamic team

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