Collections Specialist

6 days ago

Sydney, New South Wales, Australia beBeecollections Full time $92,000 - $124,932
Customer Service Representative

Job Summary:

As a customer service representative, you will be responsible for communicating with customers who have recently missed payments on their contracts.

You will work in a fast-paced contact centre environment, liaising with customers primarily over the phone and via email, resolving matters of outstanding arrears.

Confidently and effectively negotiate results that are commercially viable and in line with Debt Collections Guidelines and internal processes.

Key Responsibilities:

  • Communicate effectively with customers to resolve outstanding arrears
  • Negotiate results that are commercially viable
  • Work within Debt Collections Guidelines and internal processes

Requirements:

To succeed in this role, you will need:

  • Ability to meet deadlines and multitask
  • Capability to utilize both phone and web-based chat simultaneously
  • Learning mindset
  • Client service focus

About Us:

We are a global financial services group operating in 34 markets with 55 years of unbroken profitability.

Our commitment to diversity, equity, and inclusion is paramount. We encourage people from all backgrounds to apply and welcome all identities.

Reasonable adjustments can be made to support individuals who may need assistance during the recruitment process.

If you require additional assistance, please let us know in your application.

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