Fenestration Industry Support Specialist

5 days ago

Perth, Western Australia beBeeIndustry Full time $55,000 - $85,000

**Job Overview:**

As a skilled support professional, you will play a vital role in ensuring the smooth operation of our software system for the fenestration industry.

**Key Responsibilities:**

- Assist fabricators with daily operations of the database.

- Manage support ticketing systems and ensure timely resolution of issues.

- Update databases and perform remote troubleshooting to resolve complex problems.

- Maintain accurate and thorough information in the ticketing system.

- Collaborate with development teams to ensure seamless communication and efficient issue resolution.

**Requirements:**

- Possess excellent communication and interpersonal skills, with a bright and proactive personality.

- Demonstrate proven problem-solving, time management, and attention to detail abilities.

- Ensure accuracy and typing speed in all tasks.

**Desirable Skills:**

- Familiarity with industry-specific software.

- Exceptional customer service skills, with a focus on building strong relationships.

- High levels of attention to detail and accuracy.

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