Business Transformation Leader

**Job Title:** Business Transformation Director We are seeking an experienced professional to lead transformational change initiatives that enhance and simplify the client and associate experience. As a key member of our team, you will oversee the planning, execution, and delivery of a wide range of projects both technology-driven and process-focused, ensuring seamless system transition into Operations. Main Responsibilities:

• Manage all aspects of project delivery ensuring timely implementation across the business teams and selected regional projects.
• Drive the adoption of innovative technologies and processes to promote continuous improvement of operational efficiency across the business teams.
• Develop and execute holistic business transformation strategies in close collaboration with senior leaders.
• Implement strategies and prioritize initiatives by providing problem-solving and technical expertise across the organization.
• Lead and facilitate workshops with multi-disciplinary teams to understand and analyze end-to-end processes and make recommendations for significant transformational change.
• Research and propose new technological solutions to enable continuing innovation and transformational change.
• Proactively identify, analyze, and use data to support the case for change.
• Work with stakeholders to leverage diverse insights and implement innovative solutions across the business teams.
• Coach Operational Champions in User Acceptance Testing methodology and execution.
• Work with Operational Leaders to ensure their Operational Champions are upskilled to provide ongoing troubleshooting of new technologies and processes.
• Coach Operational Champions to effectively work with the local Enterprise Learning team, global, and regional colleagues on the release process, ensuring training materials, events, and release notes are issued on a timely basis.
• Responsible for compiling and presenting business cases for approval for new, updated business, and system processes.
• Lead holistic Business Process Improvement (BPI) reviews, identifying opportunities for improvement and process changes across business teams and business units.
• Facilitate local transformation requirements and prioritize for roadmap development.
• Lead any other local or regional projects or initiatives as agreed with the Senior Director, Business Excellence.
• Prepare and equip the business for upcoming changes, ensuring readiness and smooth transitions across all business units.

Requirements:

• 10+ years' experience as a Systems Manager, Subject Matter Expert, or Project Manager, gained in Change Management, Process Management, or CRM.
• 3-5 years' experience working in a transformational implementation role.
• Demonstrated ability to work at all levels of the business and negotiate change outcomes.
• Proficient in data analysis and relevant tools.
• Experience in implementing and managing a CRM system is an advantage.
• Demonstrated ability to clearly articulate business strategies and obtain buy-in from various stakeholders and resources to develop approaches that drive change management.
• Demonstrated ability to lead and facilitate Business Process Improvement workshops across multiple local and/or regional business units.
• Experience in BPMS systems is a plus.
• Demonstrated analytical skills, including data analysis and manipulation, paired with highly developed business acumen and strategic thinking.
• Proven record of accomplishment of delivering complex projects on time and within budget.
• Proven ability to successfully manage conflicting priorities and concurrent projects.
• Ability to coach and mentor teams through organizational changes.
• Technical competence to discuss and drive solutions with architecture and development teams.

Certifications/Qualifications:

• Bachelor's degree in a relevant business field; Relevant experience will be considered in lieu of formal qualifications.
• ITIL Foundation Certification or commitment to achieve Foundation & Service Management.
• Certification in Project Management.

About Us:

We are a comprehensive global provider of cloud-based human capital management HCM solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise.

We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.

We've received recognition for our work by many esteemed organizations; learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity:

We are committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic.

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