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Customer Service Representative

2 months ago

Coolangatta, Australia BOQ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As the first point of contact in the Branch, you will be responsible for providing exceptional customer service to our customer network.

Key Responsibilities:

  • Provide information on BOQ's products and services to internal and external customers
  • Develop and maintain strong relationships with customers through quality conversations and follow-up interactions
  • Conduct teller duties, including general enquiries, account opening/closing, deposits, and withdrawals
  • Initiate quality conversations with customers through floor walking and proactive engagement
  • Book interviews and maintain customer relationships through inbound and outbound calling
  • Perform daily maintenance of the ATM and manage cash
  • Order stationery and maintain a strong focus on compliance

About You:

  • Previous customer service experience, preferably in the banking industry
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a high-performing team
  • Willingness to go above and beyond for customers and colleagues
  • Driven to take a personalized approach with every customer interaction
  • Ability to learn and confidently use technical financial systems

About Us:

BOQ is a regional bank with national presence, offering a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders, and people through empathy, integrity, and making a difference. We are committed to diversity and an inclusive workforce, celebrating and valuing people of all backgrounds, gender, and expressions.