Customer Service Liaison
6 days ago
About the Role
As a key member of our team, you will be responsible for delivering exceptional customer service to our clients. This will involve responding to customer inquiries, resolving issues, and providing information on our products and services.
Key Responsibilities:
- Teller duties: General enquiries, account opening/closing, deposits, withdrawals
- floor walking: Initiating quality conversations with customers
- Booking interviews: Scheduling appointments with customers
- Inbound and outbound calling: Maintaining and building customer relationships
- Daily maintenance of the ATM: Ensuring the ATM is fully operational and stocked
- Cash management: Managing cash levels, ATM services, and Travelex
- Stationery orders: Placing orders for stationery supplies
- Strong focus on compliance: Ensuring all activities are conducted in accordance with regulatory requirements
About You
We are looking for someone with outstanding customer service skills, excellent communication skills, and a strong focus on compliance. You will thrive in this environment by demonstrating:
- Previous customer service experience: Preferably from the banking industry
- Contributor to a collaborative team environment: You will work closely with our team to achieve our goals
- Willingness to go above and beyond: You will be committed to providing exceptional customer service
- Driven to take a personalised approach: You will tailor your approach to meet the individual needs of our customers
- "Can do" approach: You will be proactive and willing to take on new challenges
- Ability to learn and use technical financial systems: You will be able to learn and confidently use our systems
About Us
We are a regional bank with national presence, committed to creating prosperity for our customers, shareholders, and people. We believe in the power and potential of people and are excited to grow our team.
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