Transformational ICT Leader

1 week ago

Toowoomba, Queensland, Australia beBeeExcellence Full time $149,914 - $158,607
Service Delivery Manager

The role involves leading the management of the ICT contact centre to ensure seamless delivery of ICT incident response, customer contact both inbound and outbound, and ICT service delivery engagement across all campuses.

Responsibilities will include process improvement, evaluating current processes for ICT Client Support Service delivery and delivering a roadmap on how to improve service quality and function. Additionally, undertaking an evaluation of current services to ensure effective support processes and offering insight in collaboration with other areas of ICT.

Operational excellence will also be achieved by leading the development of a new ICT Client Support call roster, ensuring effective delivery of contact with UniSQ customers and stakeholders.

A commitment to working as part of a high-performance management team is required, with a shared commitment to outcomes and goals within ICT and across the university.

Requirements:
  • Extensive industry experience in ICT service management within a large organisation.
  • Proven experience in leading and empowering a team of professionals to excel.
  • Exceptional communication skills and ability to liaise effectively with a broad range of internal and external stakeholders.
  • Ability to work collaboratively and contribute to a positive and inclusive work environment.
What We Offer:
  • Full-time continuing appointment (36 hours/week).
  • Total remuneration range $149,914 to $158,607 pa.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
How To Apply:

Submit your current resume together with a two-page statement, outlining your skills and experience relative to 'Who we're looking for' in the position description.

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