After Sales Specialist

3 days ago


Dandenong, Victoria, Australia Häfele Australia Pty. Ltd. Full time

About Häfele Australia Pty. Ltd.

Häfele is a global leading specialist for furniture fittings and building hardware, as well as LED lighting and electronic access control systems.

We are proud to serve the furniture and kitchen industry, as well as architects, interior designers, builders, developers and resellers from more than 150 countries.

At Häfele, we believe that our people are at the heart of our success. We are looking for a dedicated and experienced individual to join our After Sales - Warranty and Service Team.

The successful candidate will be responsible for handling all aspects of After Sales Services in a timely and professional manner, including customer complaints, warranty claims and service arrangements.

Key Responsibilities

  • Handle customer complaints and grievances in a professional and timely manner
  • Assist in registering new warranty claims and arranging services
  • National coordination of the authorisation, review, processing and follow-up of all credit claims

What We Offer

  • Excellent on-the-job training and career development
  • Modern offices and a great supportive team environment
  • Innovative and forward-thinking business
  • Competitive Salary
  • Employee Assistance Program (EAP)


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