Credit Controller

14 hours ago


Sydney, New South Wales, Australia Gallagher Full time
Job Title: Credit Controller

We are seeking an experienced Credit Controller to join our team at Gallagher. As a Credit Controller, you will play a crucial role in maintaining credit standards and delivering excellent customer service.

Key Responsibilities:
  • Liaise with insurance brokers to effect cancellation of funded policies
  • Ensure timely action on overdue payments through outbound calls and arrears notifications
  • Manage the Credit Team queue and respond to inbound telephone calls
  • Apply knowledge of credit processes to make informed decisions for optimal collection outcomes
  • Maintain the debtors ledger within policy guidelines and meet monthly KPIs
  • Provide exceptional customer service by assisting clients with queries
  • Collaborate with the sales team to facilitate collection of amounts
  • Stay up-to-date with Consumer Credit Laws
  • Perform other ad-hoc duties as required
Requirements:
  • High attention to detail and numeric accuracy
  • Strong communication and organizational skills
  • Commercially astute problem-solving abilities
  • Excellent customer service skills, with a polite, assertive, and respectful approach
  • Maintain in-depth knowledge of company products and credit processes
  • Ability to multitask and work independently
  • A good team player, supporting colleagues when possible
  • Insurance/Financial industry experience
  • Understanding of Consumer Credit Law
  • At least 2 years of experience in collection or debt recoveries
What We Offer:
  • Competitive remuneration, office perks, and an excellent incentive program
  • Salary income protection and discounted insurances
  • Employee Rewards and discounts at 350+ major retailers
  • Flexible working arrangements

We value inclusion and diversity at Gallagher and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that every person brings unique experiences and perspectives, and we strive to leverage these differences to drive innovation and excellence in our business.

Gallagher is an Equal Employment Opportunity (EEO) employer and welcomes applications from diverse candidates. We are committed to providing a safe and respectful work environment for all employees and customers.


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